Recently, Hebei Chuangsi Intelligent Equipment Manufacturing Co., Ltd. has carried out a series of practical work close to production scenarios, focusing on the actual operational convenience of steam generators and the improvement of users' operation and maintenance capabilities, helping customers improve equipment usage efficiency through detailed services.
In terms of product operation optimization, aiming at the problems that new operators are slow to get started and old employees are prone to affecting equipment efficiency due to operational omissions, the company has made practical upgrades to the intelligent control system of existing steam generators. Considering the shift work characteristics of industries such as food processing and textile printing and dyeing, a new "post authority customization" function has been added, which can set parameter adjustment permissions according to operators' responsibilities to avoid operational fluctuations caused by unnecessary operations. At the same time, the operation steps for daily start-stop and status check have been simplified: the number of display items on the core operation interface has been reduced by 40%, and pop-up windows with illustrated operation guidelines have been added. This upgrade was designed based on feedback from front-line operators of more than 20 customers, without involving changes to core technologies. It focuses on solving the practical problems of "high operational threshold and proneness to errors" and has been applied in batches to newly delivered equipment.
In terms of skill transfer, the company recently launched the "Equipment Operation and Maintenance Skills into Workshops" activity, organizing a team of senior engineers to conduct on-site training for 16 cooperative enterprises in the Beijing-Tianjin-Hebei region. According to the equipment usage characteristics of different industries, the training adopted a model of "theoretical explanation + practical demonstration": for food processing enterprises, it focused on demonstrating parameter monitoring skills under sterile steam supply conditions; for chemical enterprises, it explained in detail the daily inspection points of low-nitrogen combustion mode; it also simulated on-site the handling processes of common problems such as abnormal pressure and alarm prompts. After the training, the engineer team left a customized *Pocket Guide to Equipment Operation* for each enterprise, covering key operation steps and emergency handling mnemonics for operators to refer to at any time. Statistics show that this activity has trained more than 80 operators in total and solved over 30 operational questions on site.
In addition, in response to the "after-sales response timeliness" needs feedback by some enterprises, the company has recently optimized its service docking mechanism by establishing exclusive service files for old customers who have cooperated for more than 1 year, marking key information such as equipment model, service life, and historical maintenance records. When customers put forward service requirements, technical personnel can quickly match the equipment status, prepare suitable accessories and solutions in advance, and the response efficiency has increased by 20% compared with before.
"Whether equipment is easy to use depends not only on its performance, but also on whether operators can easily master it and whether problems can be solved quickly," said the person in charge of the company's customer service. He added that the company will continue to collect feedback on the operational level, refine skill training and service optimization, and effectively help customers make full use of the equipment and achieve benefits.
